E-commerce and customer service solution

The software developed by Softage is a value added tool designed to leverage existing e-commerce sites and generate revenues from improved customer service.

General purpose of the system:

1. Allow marketing and sales users of the system to trigger real-time marketing and sales actions based on defined visitor characteristics

Demographic characteristics (static information known about visitor)

Behavioral characteristics (real-time site visit characteristics)

2. Track and report on visitor, behavior information as well as results of system actions on key business metrics.

The most significant features of the tool are:

Live proactive chat

Site population filter

Intelligent call routing

Call transfer

Push content

Stored audio messages

Customer path records

Customer profile

Reporting and metrics

The tool can be seamlessly implemented on existing sites within 24 hours.